Cancellation Policy
Verified logistics · 2026-08-09
Because tours are confirmed with you directly rather than through an automated checkout (see our booking policy), cancellation terms are agreed in writing before any deposit changes hands, and can vary from one booking to the next depending on how far in advance guides, drivers, and guesthouses were reserved on your behalf.
General principle
The earlier you tell us, the more room we have to release your spot, offer it to someone else, or shift your dates without cost. Late cancellations are less likely to be refundable, because by that point local guides and guesthouses have usually already turned down other bookings to hold your place.
If you need to cancel or change dates
Contact us as soon as possible by WhatsApp at +355 69 778 9000 or email at [email protected]. We'll confirm what applies to your specific booking based on the terms agreed when you paid your deposit.
If we have to cancel or change your tour
If a guide or driver has to cancel or reroute a tour because of weather, road conditions, or a safety concern on the day, we'll offer you an alternative date where possible, or a refund for the affected part of the trip.
If any part of your cancellation terms isn't clear, ask before you pay a deposit, not after.